The client's needs and satisfaction and the provision of quality services have always been the focus of attention for Cornèr Bank Ltd. In this regard, complaints also represent an opportunity to further improve the quality of services and strengthen mutual trust.

Any client who feels they have not received adequate responses from the Bank, or one of its branches, in their communications over a dispute is invited to submit a written complaint. Complaints should be sent by ordinary post to the Bank’s Complaints Office at the Head Office at Via Canova 16, CH-6900 Lugano, or by email to